Progress Advisor
Posted Date: March 29, 2022
• Service mindset: treating each customer the way you want to be treated • Sales ability: delivering effective sales pitch & closing deals • Excellent communication and problem-solvingskills • Good command of English, at least B1 oral and written • University degree • Ability to work on weekends
You will be responsible for re-selling EF courses and generating referrals by building long-term relationships with customers, timely communicating about students' study progress, resolving any emergent concerns or questions and ensuring that customers' needs are met. • Building trust relationship with students and their parents • Re-selling core courses to customers • Daily communicating with customers about their concerns and questions • Generating referrals • Updating customers on students' progress, assigned homework and covered in class • Consistently informing customers about all important information and changes • Preparing and delivering parent-facing events following suggested framework • Recording all the necessary group-, student- and parent- management operations using CRM system • Observing lessons to better understand students' performance, share with their parents
• Service mindset: treating each customer the way you want to be treated • Sales ability: delivering effective sales pitch & closing deals • Excellent communication and problem-solvingskills • Good command of English, at least B1 oral and written • University degree • Ability to work on weekends
• Excellent communication and problem-solvingskills • Good command of English, at least B1 oral and written
Minimal 1 tahun pengalaman di bidang Customer Service
