Sales Cum Customer Success

Nimbly is looking for a Finance & Accounting Staff who loves technology and has that itch to deliver something cutting edge and out-of-the-box. If that sounds up your alley, the best job is staring at you!

Tangung Jawab Pekerjaan

- Work with customers to identify product issues and advise on the solutions - Identify bug & help customers to troubleshoot - Record every support request and provide labels and priorities according to the request category - Keep up-to-date on Nimbly product offerings and the latest technology in order to provide relevant solutions to help our customers - Work with Customer Success to maintain superb customer experience and feedback for product improvement
- Liaise with Development team for bug troubleshooting - Work with Marketing team to develop product knowledge base

Kualifikasi

- Minimum 1 year of experience in Customer Support - Having experience in tech troubleshooting, handling clients over the phone and have a strong follow-up game
- Solution-focused, responsible and reliable - High level of comfort with technology and able to learn new technologies quickly - Motivated by the opportunity to be part of a fast-moving, entrepreneurial team - Experience supporting the enterprise software industry strongly preferred

Keahlian

Excellent written and verbal communication skills

Pengalaman

Minimum 1 year of experience in Customer Support / Success

Ringkasan

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