Nimbly is looking for a Finance & Accounting Staff who loves technology and has that itch to deliver something cutting edge and out-of-the-box. If that sounds up your alley, the best job is staring at you!
- Work with customers to identify product issues and advise on the solutions - Identify bug & help customers to troubleshoot - Record every support request and provide labels and priorities according to the request category - Keep up-to-date on Nimbly product offerings and the latest technology in order to provide relevant solutions to help our customers - Work with Customer Success to maintain superb customer experience and feedback for product improvement - Liaise with Development team for bug troubleshooting - Work with Marketing team to develop product knowledge base
- Minimum 1 year of experience in Customer Support - Having experience in tech troubleshooting, handling clients over the phone and have a strong follow-up game - Solution-focused, responsible and reliable - High level of comfort with technology and able to learn new technologies quickly - Motivated by the opportunity to be part of a fast-moving, entrepreneurial team - Experience supporting the enterprise software industry strongly preferred
Excellent written and verbal communication skills
Minimum 1 year of experience in Customer Support / Success