Golden Gate Education Balikpapan is looking for a dedicated Customer Service Officer.
Tangung Jawab Pekerjaan
- Maintaining a positive, empathetic, friendly and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Max 28 years old
- Minimum Bachelor Degree
- Fresh graduates are welcome
- Work experience in CS preferred
- A good command in English both verbal and written
- Computer (outlook, MS Word, MS Excel)
- Communicative, hard working, attractive and outgoing personality
- Strong passion in education field and dealing with people
- Ability to stay calm when customers are stressed or upset.
Minimum 1 year work experience in CS (preferred)
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