Customer Service Officer

Golden Gate Education Balikpapan is looking for a dedicated Customer Service Officer.    

Tangung Jawab Pekerjaan

Maintaining a positive, empathetic, friendly and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.

Kualifikasi

Male/Female Max 28 years old Minimum Bachelor Degree Fresh graduates are welcome Work experience in CS preferred

Keahlian

A good command in English both verbal and written Computer (outlook, MS Word, MS Excel) Communicative, hard working, attractive and outgoing personality Strong passion in education field and dealing with people Ability to stay calm when customers are stressed or upset.

Pengalaman

Minimum 1 year work experience in CS (preferred)

Ringkasan