a Third Party Administrator company whose vision-mission develops in Indonesia, requires skilled workforce and is ready to accept challenges.
Tanggung Jawab Pekerjaan :
1. Providing help and advice to customers using your organisation's products or services 2. Communicating courteously with customers by telephone, email, letter and face-to-face 3. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants 4. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill 5. Issuing refunds or compensation to customers
Syarat Pengalaman :
Experienced as Customer Service in Hospital/Health/Insurance Industry Minimum 10 years
• Degree from a leading University. Doctoral or Pharmacy is priorited. • Experienced as Customer Service in Hospital/Health/Insurance Industry Minimum 10 years experience and have many networking. • Have deep experience in managing group health business/employee benefit and dealing with direct or Intermediary based clients. • Must have 4 plus years of leadership experience required.
• Must have strong interpersonal skills working with both internal and external customers required. • Must be able to use analytical skills to complete database research, forecasting, trending, and analysis of business metrics required. • Self motivated, energetic and positive individual with the ability and commitment to develop strong personal relationships. • Ability to work independently as well as a member of a team. • Ability to understand, comprehend, dissect and consult the customers on the proper use and services. • Possess excellent communication and interpersonal skills. • Any other language skills are a plus • You have a demeanor and appearance conveying uncompromising professionalism. • Results driven and goal oriented person.