a Third Party Administrator company whose vision-mission develops in Indonesia, requires skilled workforce and is ready to accept challenges.
1. Providing help and advice to customers using your organisation's products or services 2. Communicating courteously with customers by telephone, email, letter and face-to-face 3. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants 4. Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill 5. Issuing refunds or compensation to customers
• Degree from a leading University. Doctoral or Pharmacy is priorited. • Experienced as Customer Service in Hospital/Health/Insurance Industry Minimum 10 years experience and have many networking. • Have deep experience in managing group health business/employee benefit and dealing with direct or Intermediary based clients. • Must have 4 plus years of leadership experience required.
• Must have strong interpersonal skills working with both internal and external customers required. • Must be able to use analytical skills to complete database research, forecasting, trending, and analysis of business metrics required. • Self motivated, energetic and positive individual with the ability and commitment to develop strong personal relationships. • Ability to work independently as well as a member of a team. • Ability to understand, comprehend, dissect and consult the customers on the proper use and services. • Possess excellent communication and interpersonal skills. • Any other language skills are a plus • You have a demeanor and appearance conveying uncompromising professionalism. • Results driven and goal oriented person.
Experienced as Customer Service in Hospital/Health/Insurance Industry Minimum 10 years