An insurance services company that develops and has HR development
Tanggung Jawab Pekerjaan :
a) Assisting division heads in strategizing operational management of services to clients b) Maintain all process related to Case Monitoring c) Maintain all process related to Complain Handling d) Coordinate and supervise daily execution on all aspects of the claim section such as claims admin, TPA, customer service, provider relation and hotline e) Planning and overseeing the efficiency & effectiveness of processes and costs in the department operation according to company objectives
Syarat Pengalaman :
Experienced as Customer Care Manager in Hospital/Insurance Industry Minimum 7 years experience.
• Completion of min Diploma III or bachelor degree above from any discipline. • Insurance Certification esp Health Insurance • Have experience handle chases Insurance Claim with minimum 5 year
• Ability to understand, comprehend, dissect and consult the customers on the proper use and services. • Excellence communication skills and group facilitation skills, and having ability to write and deliver training courses and material. • Good analytical and problem solving skills, Creative, Innovative, and Customer Service Excellence. • Have a good analyst & negotiation • Have knowledge about medical • Good team leadership and time management. • Must be communicate in English (verbally or in writing)