Lowongan Customer Service PT. Supermal Karawaci, Tangerang


Responsibilities:
Giving the best service for all customers in question and answer process, complaint handling and paging information

Main Duties:
• Helping customer to give information about mall (tenants, events, facility, etc) in order to customer question and answer.
• Handling Customer Complaint, follow-up and monitor the complaint until done and make sure all complaint was handled with clear and customer happy.
• Care and responsive to all things that can be as problem and inconvenience for customer especially at public area and facility.
• Do mall orientation everyday in order to update all tenant info and promotion, finding all things that can be as problem and inconvenience for customer especially at public area and facility.
• Entry customer registration, transaction and redemption benefit accordingly to VIP Membership Program
• Serve customer in order to temporary using of wheel chair and VIP Kids Trolley
• Serve customer in order to taxi request and car call
• Paging information and promotion to all customer by paging system.
• Submit daily job duty report to Team Leader Customer Service on everyday.
• Perform Morning Greeting everyday in front of main entrance with Door Greeter and Security
Other Related Duties:
• Collect Customer Traffic Counting Data on everyday
• Responsible and maintain cleanness of Uniform.
• Maintain cleanness and prepare and make sure good perform of all service facility and work station (PC, Telephony, System Application) on CONCIERGE desk

Requirements:
• Single
• Have a good health condition
• Min 18 years old and Max 27 years old
• Educational background min Senior High School, prefered D3
• Min height 158 cm and Max 172 cm
• Have ideal and proportional body
• Not wearing glasses and no color blindness
• Fluent in English (oral and written)
• Full body photo must be attached (not close up)
• Min 1 years experience in Customer Service
• Able to use Microsoft Office
• Good Communication/Pro Active, Dicipline, Teamwork
• Ready for shifing hours

Tanggung Jawab Pekerjaan
Main Duties:
• Helping customer to give information about mall (tenants, events, facility, etc) in order to customer question and answer.
• Handling Customer Complaint, follow-up and monitor the complaint until done and make sure all complaint was handled with clear and customer happy.
• Care and responsive to all things that can be as problem and inconvenience for customer especially at public area and facility.
• Do mall orientation everyday in order to update all tenant info and promotion, finding all things that can be as problem and inconvenience for customer especially at public area and facility.
• Entry customer registration, transaction and redemption benefit accordingly to VIP Membership Program
• Serve customer in order to temporary using of wheel chair and VIP Kids Trolley
• Serve customer in order to taxi request and car call
• Paging information and promotion to all customer by paging system.
• Submit daily job duty report to Team Leader Customer Service on everyday.
• Perform Morning Greeting everyday in front of main entrance with Door Greeter and Security
Other Related Duties:
• Collect Customer Traffic Counting Data on everyday
• Responsible and maintain cleanness of Uniform.
• Maintain cleanness and prepare and make sure good perform of all service facility and work station (PC, Telephony, System Application) on CONCIERGE desk

 

Syarat Pengalaman
Min 1 tahun pengalaman kerja/fresh graduate dipersilakan melamar

Kualifikasi
Requirements:
• Single
• Have a good health condition
• Min 18 years old and Max 27 years old
• Educational background min Senior High School, prefered D3
• Min height 158 cm and Max 172 cm
• Have ideal and proportional body
• Not wearing glasses and no color blindness
• Fluent in English (oral and written)
• Full body photo must be attached (not close up)
• Min 1 years experience in Customer Service
• Able to use Microsoft Office
• Good Communication/Pro Active, Dicipline, Teamwork
• Ready for shifing hours

Keahlian
Good manners, mampu menggunakan komputer

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