Lowongan Call Center Agent (Full Time/Part Time) , Jakarta

foodpanda is world‘s #1 online food ordering platform (website and mobile app), where hungry customers can order food for home delivery from their favorite restaurants, based on their location. Currently we are operating in 40 countries across Asia, Europe, Latin America and Middle East and still expanding. We are part of Rocket Internet, the world’s largest internet platform, which includes companies Lazada and Zalora. We launched in Indonesia in 2012 and we are now looking for talented and highly motivated individuals to help growing the business in Indonesia.Try foodpanda now with this special voucher code: WORKATFP(1)

Tanggung Jawab Pekerjaan
Call Center agents at www.foodpanda.co.id are the face of the company, the direct link to the customer, and therefore the most important person in the team. As a passionate team member, you will be fully responsible for making customers happy, constantly amaze them and ensure the best ordering experience. You will encounter numerous various situations making every single day different than the previous one.
• Process food delivery orders, linking hungry customers to hundreds of restaurants across Indonesia
• Handle customer and vendor requests, as well as external communication with them
• Offer the highest possible quality of customer service for our hungry customers
• Ensure that processes are followed and bring in new ideas for improvement
• Multiple various projects to improve content of the website and quality of services
• Constantly work towards improving customer experience

Syarat Pengalaman
fresh graduate

• Excellent communication skills, enthusiastic and constantly smiling
• Ability to take initiative, willingness to learn
• Fluency in English is a plus
• Work in shifting system
• Any profile is welcome (students, young graduates, experienced call center agents) – remuneration based on experience

Good communication

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